Shipping policy

Effective Date: February 18, 2025

At Outdoor Living Mart ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://outdoorlivingmart.com.

Shipping Destinations

Countries We Ship To:

  • The Continental US

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Free shipping on all orders.

Order Processing Time

  • Handling Time: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time:  Orders placed after 5:00 PM EST will be processed the next day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Transit Time

Domestic Shipping:

  • Standard transit time: Our standard transit time is 2 -14 days (Monday to Saturday).
  • We offer custom furniture causing a longer transit time that can take approximately 21 -90 days. These Furniture are listed as custom.

Notes:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Estimated Delivery Time

  •   Standard Total estimated delivery time 3 - 17 days
  •   Custom Total estimated delivery time 21 - 90 days

Shipping Methods and Carriers

  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

Order Tracking

  • Tracking Information: After your order has been shipped, you will receive an email containing:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • How to Track Your Order: Visit the order page within the customer account or the carrier's website. Enter your tracking number to view the status and estimated delivery date.
  • Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.

Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@outdoorlivingmart.com or +1 934-200-2252.
  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: If your package arrives damaged:
  • Resolution: We will work with you to arrange a replacement or refund as appropriate.

Missing Items

  • Reporting Missing Items: If any items are missing from your order:
    • Contact us within 24 hours of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

Incorrect Address

  • Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages: If a package is returned to us due to an incorrect address:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.

Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

Thank you for shopping with Outdoor Living Mart! We appreciate your business and are committed to providing you with exceptional service.

 

Outdoor Living Mart